Phone Collection

Phone Collection Credit Recovery is, normally, the first contact, direct and tailor-made, in the Credit Recovery Chain. It is defined by fast flow time, and its reduced demand in terms of cost/operation compared to Domicile Recovery. It is generally made use of in cases of recent past due date but, when operators are correctly informed, it could be used to manage older credits or, as we do, for Non-Performing Loans (NPL). This is possible due to Service Lines operators’ abilities of both negotiation and analysis, that allow to our teams to identify, where feasible, a coherent solution to
the debtor’s profile.
Our clients are provided with a team of professionals that we personally trained and that we constantly keep upgraded, providing them with the tools required to manage, in total autonomy, any situation reinforced by the support of a technologically advanced management.
The structure of Phone Collection is divided into teams coordinated by leaders that answer to a sole Superintended: every single operator, before entering this structure, had participated to the training course in order to acquire the necessary competencies; passed the final examination (both theoretical and practical) he had been submitted to in a successful manner; got assigned to the new team after a brief period of fieldwork with supervisors and professionals.